Terms And Conditions

1. GENERAL TERMS AND CONDITIONS
  • I. This website is owned and operated by Two In Hand Pty Ltd. ABN: 14 613 531 909
  • II. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
  • III. Two In Hand Pty Ltd can change these terms and conditions from time to time with immediate effect

2. DELIVERY
    Delivery Fee
  • I. There are no extra delivery charges.
    Delivery Times
  • I. For orders placed between 12pm we will endeavour to deliver same day in the Sydney Metro area. Orders received after 12 pm will be delivered next day in Sydney Metro area. For all other orders for outside Sydney Metro and Interstate we will endeavour to deliver next day
    Saturday, Sunday and Public Holiday Deliveries
  • I. We are unable to deliver on Saturday, Sunday or Public holidays. Orders received after 12pm on Friday will be will be shipped on the following Monday.
    Deliveries in Transit
  • I. Two In Hand Pty Ltd will provide a track and trace service via a link to our selected courier companies. We will provide you with a tracking number
    Address Types
  • I. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to dispatch and redelivery fees will apply.
  • II. For business, school and hospital addresses, Two In Hand Pty Ltd accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

3. CUSTOMER OBLIGATIONS
    Contact Details
  • I. Customers must supply Two In Hand Pty Ltd with a valid contact email and mobile phone number
  • II. Two In Hand Pty Ltd accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
    Delivery Address
  • I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.
  • II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect fees.
  • III. Two In Hand Pty Ltd accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Two In Hand Pty Ltd acted reasonably when delivering the goods.
    Recipient Details and Personalised Messages
  • I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Two In Hand Pty Ltd accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.
  • II. In regards to orders, customers should ensure that their personalised message is written to their satisfaction. Two In Hand Pty Ltd accepts no responsibility for incorrect spelling, grammar or formatting.

4. ALTERATIONS AND AMENDMENTS TO ORDERS
  • I. We are unable to provide any alterations or amendments (including cancellations) for orders that are in the process of being prepared, already prepared and/or in transit.
  • II. If Two In Hand Pty Ltd agrees to accept the alteration or amendment request, the Customer must pay for any additional fees and charges incurred.
  • III. Two In Hand Pty Ltd reserves the right to refuse alterations and amendments.
    Alterations and Amendments Disclaimer:
  • During Special Events, including but not limited to, Valentine’s Day, Mother’s Day and Christmas, all orders are final and Two In Hand Pty Ltd reserves the right to not accept any alterations, amendments or cancellations of already placed orders.
    Substitutions
  • I. From time to time, some wines may become temporarily unavailable and require a substitution. We reserve the right to substitute any wine with a similar wine of equal or higher value.

5. CANCELLATION OF ORDERS
  • I. Cancellation requests received at a minimum 24 hours prior to the scheduled delivery date will incur an administration fee of $35.00. Customers may opt for a credit to the full value of the order if they wish to avoid cancellation fees.
  • II. Cancellations received after the applicable period stated above, are void.
  • III. Two In Hand Pty Ltd is unable to cancel orders that are already prepared and/or are with a courier for delivery.

6. COMPLAINT POLICY
  • I. In the event that there are damaged goods, please email Customer Service immediately on jack@twoinhand.com.au
  • II. Two In Hand Pty Ltd reserves the right to request a photo of the damaged goods and/or a return of the goods to a reply paid address.

7. PURCHASE AND SALE OF ALCOHOL
  • I. Two In Hand Pty Ltd, support the Responsible Service of Alcohol. All orders for liquor are facilitated and processed by Two In Hand Pty Ltd, ABN: 14 613 531 909 , Liquor Licence LIQP770017236 (NSW)
  • II. Under the Liquor Act 2007 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
  • III. Alcohol quantities are limited to 1.5litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (two bottles of wine) per recipient.
  • IV. Two In Hand Pty Ltd supports the Responsible Service of Alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
  • V. Purchaser Representation: By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.
  • VI. Delivery: Upon delivery of Two In Hand Pty Ltd products, the recipient maybe required to provide a valid ID for proof of age and sign for the goods.

8. PRICING AND TRANSACTIONS
  • I. All prices quoted, unless otherwise stated, are inclusive of GST.
  • II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).
  • III. Product prices include delivery fees.
  • IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card account.

9. DISCOUNTS
  • I. Discounts apply to the product value.
  • II. Discounts may not be combined with any other offers, discounts or gift vouchers.
  • III. Discounts may not be redeemed for cash or transferred.
  • IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
  • V. Discounts will not be applied to an order after payment has been taken.
  • VI. All Two In Hand Pty Ltd promotional codes are valid for one product per transaction only and for personal consumption only.
  • VII. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, 'the discount'.

10. SECURITY AND PRIVACY
    Collection and Use of Information
  • I. Two In Hand Pty Ltd collects personal data for the purpose of fulfilling orders for products or services, or for any other such purpose which requires the collection of personal data in order for Two In Hand Pty Ltd to fulfil an obligation.
  • II. Personal data includes, but is not limited to: the full name of the customer and/or recipient, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
  • III. Two In Hand Pty Ltd does not keep records of customer credit card details.
  • iv. For customer security, your IP address has been logged and will be recorded with your purchase details
    Disclosure of Information
  • I. Two In Hand Pty Ltd may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders.
  • II. Two In Hand Pty Ltd will not disclose personal information to third parties at any time.
  • III. Under no circumstances will Two In Hand Pty Ltd sell or receive payments or services for disclosing customer's personal information to any partner or external company.
    Promotional Material
  • I. In compliance with Australian law, all marketing material sent to a subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing

11. FRAUD
  • I. Any party engaged in illegal activities involving the use of Two In Hand Pty Ltd websites will be subject to civil and criminal sanctions and prosecution.
  • II. Two In Hand Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
  • III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be reported.

12. GOVERNING LAW
  • I. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
  • II. Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
  • III. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

13. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS
  • I. All material on websites owned, operated, licensed or controlled by Two In Hand Pty Ltd, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Two In Hand Pty Ltd its related companies or by other parties that have licensed their material to Two In Hand Pty Ltd.
  • II. Material on any website owned, operated, licensed or controlled by Two In Hand Pty Ltd is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Two In Hand Pty Ltd.
  • III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Two In Hand Pty Ltd copyrights, trademarks and proprietary rights and is prohibited.

14. FORCE MAJEURE
  • I. Two In Hand Pty Ltd is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Two In Hand Pty Ltd’s control.
Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now